Privacy Policy and

Protecting Your Privacy

Dokani, we are 100% committed to protecting the privacy and security of our customers and site visitors (yep, we mean you). The Dokani team members are customers themselves, of both Dokani and other internet sites – so we totally appreciate and respect how important privacy is. If you have any questions about how we Protect Your Privacy, drop us a line at

For all our services, the data controller — the company that’s responsible for your privacy— is Limited

Navigating this page

• How we use your information
• Sharing your information
• Marketing Messages
• Seeing adverts for online
• Your information and countries outside Europe
• Keeping your information
• Your rights
• Changes to how we Protect Your Privacy
• Cookies
• How to contact us

How we use your information
Sharing your information
We do not, and will not, sell any of your personal data to any third party – including your name, address, email address or credit card information. We want to earn and maintain your trust, and we believe this is absolutely essential in order do that.

However, we share your data with the following categories of companies as an essential part of being able to provide our services to you:

Companies in the Dokani group, as sometimes different bits of our group are responsible for different activities
Companies that do things to get your purchases to you, such as payment service providers, warehouses, order packers, and delivery companies
Professional service providers, such as marketing agencies, advertising partners and website hosts, who help us run our business
Affiliates who help us reach out to potential new customers or promote our products on their websites
Credit reference agencies, law enforcement and fraud prevention agencies, so we can help tackle fraud
You may choose to take advantage of some of our additional services, in which case, depending on your choices we may share your data with the following categories of companies to fulfil the services you have asked for:

Social Media sites (for example if you choose to link your accounts to us) and other companies approved by you
Product size and fit advisors to help you choose the right products
Marketplace sellers where you place a Marketplace order; and
Other third party payment providers, when you choose to use their payment services
If you would like to know more about the 3rd parties we may share personal data with, or how to find out more on how they will use your data, please contact us at the details below.
We may also provide third parties with aggregated and anonymised information and analytics about our customers. Before we do so, we will make sure that it does not identify you.

Marketing messages
If you have said we can, we’ll send you marketing messages to keep you aware of what we’re up to and to help you see and find our products and services.

How to stop marketing messages from
You can control the marketing communications you receive from us through the Contact Preferences section of your Dokani account. You also have the following options:

Emails: You can also click on the ‘unsubscribe’ link in any marketing email you receive, and this will take you to the Contact Preferences section of your account so you can unsubscribe from that method of communication.
Text Messages: You can also text “stop” to the number provided within the communication and this will unsubscribe you from that method of communication.
Any method of Marketing: You can contact our Customer Care team . Once you do this, we will update our records to ensure that you don’t receive further marketing messages.
If you tell us you don’t want to receive marketing messages it might take a few days for all our systems to be updated, so we would ask for your patience as you might get messages from us while we process your request.
Please note that opting out of marketing messages will not stop service communications, such as order updates, or where you have asked for a specific ‘back in stock’ notification.

How to stop marketing messages from Dokani Marketplace
Marketplace has a separate system for marketing preferences to our main Dokani websites and apps. All Dokani Marketplace customers have the option to receive marketing communications from Marketplace and/or selected third parties.

If you decide you no longer want Marketplace marketing communications, you can opt out by visiting My Marketplace > My Details in the Dokani Marketplace website or you can click on the ‘unsubscribe’ link in any Marketplace email.

Seeing adverts for online
We use online advertising to keep you aware of what we’re up to and to help you see and find our products.

You may see Dokani banners and ads when you are on other websites and apps, such as Social Media. We manage this through a variety of digital marketing networks and ad exchanges. We also use a range of advertising technologies.

The banners and ads you see are based on information we hold about you, or your previous use of Dokani (for example, your Dokani search history, and the content you read on Dokani) or on Dokani banners or ads you have previously clicked on.

For more information on our use of advertising technologies and Cookies, please see our cookie notice

Your information and countries outside Europe
Dokani is a global business with operations inside and outside of the United Kingdom and we use suppliers and fulfilment centres located across the world. Some of these locations will not offer the same level of protection for your personal data as the UK or the EU, but if we transfer your information to one of these locations we will take steps to ensure that your data and rights are protected through methods approved within the relevant Data Protection laws. Please contact us if you would like further information about how we protect your transferred information.

Keeping your information
We’ll hold on to your information for as long as you continue to be an Dokani customer and for as long as we are required to keep it to ensure we meet our legal requirements across the globe.

If you no longer wish to be a customer you can contact our Customer Care team and request that we close your account. However, we have a legal requirement to keep some of your personal data even after you have asked us to delete it. We will only keep what we absolutely need to, and only to make sure we can meet our legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our Terms & Conditions.

Your rights
You have a lot of rights relating to your personal information, these are:

The right to be informed about how your personal information is being used (like this notice!)
The right to access the personal information we hold about you
The right to request the correction of inaccurate personal information we hold about you (although you can probably do most of this through My Account
The right to request that we delete your data, or stop processing it or collecting it, in some circumstances
The right to stop direct marketing messages, which you can do through My Account
The right to withdraw consent for any consent-based processing at any time
The right to request that we transfer or port elements of your data either to you or another service provider
The right to ask us to explain any computer-system decision about you
The right to complain to your data protection regulator — in the UK, the Information Commissioner’s Office

If you want to exercise your rights, have a complaint, or just have questions, please contact us. As a starting point, we have 30 days in which to respond to you. Our contact details are at the end of this Policy.

Changes to how we Protect Your Privacy
We may change this page from time to time, to reflect how we are processing your data.

If we make significant changes, we will make that clear on the Dokani website or other Dokani services, or by some other means of contact such as email, so that you are able to review the changes before you continue to use Dokani.

We use cookies on our website. For more information on cookies, please see our cookie notice.

How to contact us